Privacy Policy

Last Updated: March 2026

This Privacy Policy explains how Domino Design ("we", "us", "our") collects, uses and protects personal information when you use our website and services, including HeroSuite, Client Hero, Leads Hero, Ai Hero and Search Hero.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Domino Design
Lytchett House
13 Freeland Park
Wareham Road

Poole
Dorset
BH16 6FA

We act as a data controller for the personal data we collect through our website and services.

2. Information We Collect

We may collect and process the following types of personal information:

Information You Provide

When you interact with our services, you may provide:

Name
Email Address
Phone No
Business Details
Billing Information
Account login information
Communication preferences

Customer Data

If you use our platform, you may upload or store customer information including:

customer contact details
messages or communication history
marketing interaction data

You remain responsible for ensuring you have permission to process this information.

Automatically Collected Information

When you visit our website we may collect:

IP address
Browser type
Device information
Pages visited
Referral sources
Usage behaviour

3. How We Use Your Information

We process personal data based on one or more of the following legal grounds:

Contract – to provide services you have requested
Legitimate interests – to improve services and operate our business
Consent – where you agree to receive marketing communications
Legal obligations – where required by law

5. Data Sharing

We may share personal data with trusted third parties where necessary to operate our services.

These may include:

cloud hosting providers
payment processors
marketing and communication platforms
CRM and automation platforms
analytics services

Some of these providers may be located outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place.

We do not sell personal data to third parties.

6. Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, misuse or loss.

However, no internet-based system can be guaranteed to be completely secure.

7. Data Retention

We retain personal data only for as long as necessary to provide services, fulfil legal obligations and resolve disputes.

When data is no longer required, it will be securely deleted or anonymised.

8. Your Data Protection Rights

Under UK GDPR you have the right to:

access your personal data
correct inaccurate information
request deletion of your data
restrict or object to processing
request data portability
withdraw consent for marketing communications

Requests can be made by contacting us using the details below.

9. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

For more information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices of these third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

The most recent version will always be available on our website.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Domino Design
Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset BH16 6FA
[email protected]
www.clienthero.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

STILL NOT SURE?

Our Satisfaction Guarantee

We’re confident you’ll love what our system can do for your business. That’s why we offer a simple satisfaction guarantee. If you’re not happy within the first 30 days, just let us know and we’ll cancel your subscription — no hassle, no hard feelings. It’s completely risk-free, so you can focus on growing your business with confidence.